Manage Orders
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      1. Help Center
      2. Client Help
      3. Manage Orders

      Client Help: Where is my delivery or the driver

      1. From the navigation bar on the left hand side go to the Manage Orders tab 
        1. This will default to show you orders from the past 7 days
        2. You can click on the created or completed header to change the date(s) - allows you to filter by either a specific day or range of days
      2. Click on the order you are looking for:  
        1. OrderID 
          1. Pending - Order has been placed.
          2. Assigned - Order has been assigned to a driver.
          3. Active - driver is out to pick up the order. 
          4. Delivered - order has dropped off the order.  Status of the delivery 
        2. Dispatch Notes - Dispatchers will write updates or notes related to the order here. 
        3. Driver & Driver notes 




      3. If that does not work to find where your delivery or driver is, use the chat widget to message dispatch 
        1. Make sure to include your Company Name, Company ID, and OrderID