- Try the following steps:
- Do a hard refresh (command+shift+r)
- Close all your browsers and reopen
- Sign in and out of your account
- Extensions - Ad blockers
- Double check that you are entering the correct address in the auto-fill field
- Postal codes will be different for avenue vs street
- Enter your pickup location address in the fields and in the notes put the actual destination of the recipient.
- Use the Chat help feature (bottom right hand corner) to let dispatch know the issue.